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Maintenance & Support

Routine QA and troubleshooting

Issues caught before customers notice. We check the parts of your site that earn money on a schedule, such as forms, checkout, logins and key pages, and track down and fix the problems we find or the ones you report.

Book a free call See our work Fixed quote after a free call

What you get

  • Checklist
  • Scheduled checks
  • Devices and browsers
  • Email delivery
  • Troubleshooting
  • Fixes

Sound familiar?

  • You found out the contact form was broken when a customer phoned.
  • Something stopped working, and nobody knows when or why.
  • The site looks wrong on some phones or browsers.
  • Emails from the site land in spam, or do not arrive at all.

Who it helps

  • Sites that bring in leads

    Forms and booking tools checked, so enquiries are never lost.

  • Stores

    Checkout, payments and order emails tested regularly.

  • Sites that change often

    Checks after every release.

What is included

  • Checklist The journeys that matter written down: enquiry, booking, checkout, login
  • Scheduled checks Those journeys tested on a schedule and after changes
  • Devices and browsers Key pages checked on phones and the major browsers
  • Email delivery Site emails tested for delivery and spam placement
  • Troubleshooting Problems traced to the cause, from plugin conflicts to server errors
  • Fixes Problems fixed or explained, with a short note of what happened

Not included

  • Load testing and formal accessibility audits (available separately)
  • Fixes that need new features (quoted separately)

Test what earns money

A site can look fine and still be losing enquiries: a form that stopped sending, a payment method that fails in one browser, order emails going to spam. None of these show up until a customer complains, if they bother. We write down the journeys that matter and check them regularly, by hand or with automated tests, so problems are found by us first.

Troubleshooting to the cause

When something breaks, the quick fix is often a workaround that fails again next month. We look for the cause, whether a plugin conflict, a server setting, an expired key or a change at a third-party service, and fix that.

How it works

  1. Free call

    We list the journeys that matter most.

  2. Set up

    Checks written and a first full test run.

    From you: Test accounts and a way to place test orders.

  3. Check

    Journeys tested on the agreed schedule and after changes.

  4. Fix

    Problems traced and fixed, or reported with options.

  5. Improve

    Recurring problems fixed at the cause.

What affects the price

Every project gets a fixed quote after a free call, so you know the total before anything starts. These are the things that move it.

  • Number of journeys to test
  • How often checks run
  • Automated or manual checks
  • Store and payment testing
  • Whether fixes are included

Where we have done this

Midwest Systems and Services, Inc.
  • Service business
  • WordPress
  • Maintenance

Broken links redirected and form emails rescued for a commercial technology company

Challenge
After a recent redesign, many old page addresses that still ranked in Google led to error pages, the company had no access to the site's Google Analytics, and form emails were being quarantined by Microsoft 365 as phishing.
Result
Form emails reach the inbox again and every submission is stored as a backup. In the week to 1 September 2026 no email failed to send.
Read the story: Broken links redirected and form emails rescued for a commercial technology company
Heritage Memorials Ltd
  • WordPress
  • Updates
  • PHP upgrade

An unsupported WordPress site brought up to date in six days

Challenge
The site ran on a PHP version so old that WordPress no longer offered updates for its core, theme or plugins.
Result
Six days from introduction to completion report: a supported PHP version, updated plugins, a clean malware scan and a working Carving Search page.
Read the story: An unsupported WordPress site brought up to date in six days

Questions about routine QA and troubleshooting.

How often do you run checks?

It depends on how often the site changes and how much it earns: weekly or monthly for most sites, and after every update or release.

Do you use automated testing?

For stable journeys such as checkout and forms, automated tests run on a schedule and alert us. Manual checks cover what automation misses.

Can you fix problems on a site you did not build?

Yes, whoever built it.

Why do our site emails go to spam?

Usually because the site sends mail without proper authentication (SPF, DKIM and DMARC), or through the web server instead of a mail service. We fix the setup and test delivery.

What do we get when a problem is found?

A fix, or, if it needs a decision, a short explanation with the options and costs.

Tell us your goal. We'll show you the plan.

Book a free 30-minute call. You'll leave with a clear plan and a fixed quote, whether you hire us or not.

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