Services

Maintenance & Support

Updates, fixes, speed and support, handled every month. Updates are tested on staging before they reach your live site, and a named developer who knows your project answers when you need something.

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When this is for you

  • Updates pile up because the last one broke something.
  • Nobody notices a broken form or checkout until a customer complains.
  • The site gets slower every month and nobody knows why.
  • Every small change means finding a developer and explaining the whole site again.

What Maintenance & Support covers

Updates, fixes, speed and support, handled every month.

  • WordPress and WooCommerce maintenance

    Regular care for your site

    Regular care for your WordPress or WooCommerce site: tested updates, checks, security monitoring and small fixes, for a flat monthly fee.

    More about WordPress and WooCommerce maintenance
  • Core, theme, and plugin updates

    Updated safely, tested first

    WordPress core, theme and plugin updates applied on a staging copy first, tested, then released, so an update never surprises your customers.

    More about core, theme, and plugin updates
  • Routine QA and troubleshooting

    Issues caught before customers notice

    Forms, checkout, logins and key pages checked on a schedule, and problems found and fixed before customers notice.

    More about routine QA and troubleshooting
  • Performance optimization

    Fast pages, better conversions

    Slow pages and poor Core Web Vitals fixed at the cause: images, scripts, database queries, hosting and caching.

    More about performance optimization
  • Ongoing technical support

    A developer when you need one

    A developer when you need one: changes, questions and fixes handled by someone who already knows your site.

    More about ongoing technical support
  • Agency and white-label support

    Your brand, our developers

    Maintenance and development for agencies' clients, delivered under the agency's brand.

    More about agency and white-label support

Who it helps

  • Business owners

    One flat monthly fee, and someone who already knows the site when something needs doing.

  • Online stores

    Updates tested against your checkout and payments before they go live.

  • Agencies

    White-label maintenance and development for your clients, under your brand.

Updates that do not break the site

Most broken WordPress sites were broken by an update: a plugin that no longer works with the theme, a payment gateway that changed, a checkout that quietly stopped. We apply updates to a staging copy first, test the pages and flows that matter, then release them to the live site.

Security included

The sites we look after run Guardian Shield Lite, our own security plugin, which watches for new code, new administrators and known malware, and reports to one hub we monitor.

A flat monthly fee

Monthly plans have a flat fee, agreed after we have looked at the site, so you know what you will pay each month.

How it works

  1. Review

    We look at the site, its plugins and its hosting, and fix anything urgent first.

    From you: Access to the site and hosting.
  2. Agree the plan

    You get a flat monthly fee for what the site needs.

  3. Every month

    Updates are applied on staging, tested, then released. Forms, checkout and key pages are checked.

  4. When you need something

    Changes, fixes and questions go to the developer who knows your project.

    From you: A short description of what you need.
  5. Keep improving

    Speed, security and small improvements are reviewed as the site grows.

What affects the price

Every project gets a fixed quote after a free call, so you know the total before anything starts. These are the things that move it.

  • Size of the site and number of plugins
  • WooCommerce and payment integrations
  • How often updates are needed
  • How much development time is included
  • Security monitoring

Where we have done this

WordPress security plugin

Guardian Shield Lite

Our WordPress security plugin: code stays locked, known malware is removed with evidence kept, and every site reports to one hub.

  • Code locked, changes in recorded windows
  • Known malware removed, evidence kept
  • Every site watched from one hub

Questions about Maintenance & Support.

What does a maintenance plan include?

Tested updates of WordPress, themes and plugins, checks of forms, checkout and key pages, security monitoring, and development time from a developer who knows your site. The exact mix is agreed for your site.

How much does maintenance cost?

Monthly plans have a flat fee, agreed after we have reviewed the site, because a small brochure site and a large WooCommerce store need very different care.

Can you maintain a site you did not build?

Yes. We review it first so we know what we are working with, and fix anything urgent before the plan starts.

Do you offer white-label maintenance for agencies?

Yes. We work under your brand and report to you.

Tell us your goal. We'll show you the plan.

Book a free 30-minute call. You'll leave with a clear plan and a fixed quote, whether you hire us or not.

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