Internal knowledge assistants
Staff get answers from your docs in seconds. The assistant searches your own documents, policies and past work, answers in plain language and shows which document each answer came from, so people can check it.
What you get
- Sources
- Answers with sources
- Permissions
- Where it works
- Kept current
- Feedback
Sound familiar?
- New staff ask the same questions every week.
- The answer exists, but nobody can find which document it is in.
- Experienced people spend their day answering colleagues.
- Policies and procedures live in shared drives, email and people's heads.
Who it helps
Growing teams
Onboarding and everyday questions answered without interrupting senior staff.
Support teams
Answers from manuals, past tickets and product documents, with the source.
Process-heavy and regulated work
Procedures and policies found quickly, with the exact passage shown.
What is included
- Sources The documents, wikis, drives and help articles you choose, and nothing else
- Answers with sources Every answer links to the passages it came from
- Permissions People only get answers from documents they are allowed to see
- Where it works A web page, Slack, Microsoft Teams or your intranet
- Kept current New and changed documents picked up automatically
- Feedback Missing or weak answers flagged, so the documents can be improved
Not included
- AI service and hosting fees (billed to your own account)
- Writing missing documentation (we show you where the gaps are)
How it works
The assistant does not rely on what an AI model learned elsewhere. When someone asks a question, it searches your own documents for the relevant passages and gives the model only those to answer from. This approach, known as retrieval-augmented generation, keeps answers tied to your content and lets every answer show its sources.
Permissions matter
An HR policy, a client file and a price list should not be visible to everyone. The assistant follows the same access rules as your documents, so it never answers from something the person asking could not open.
It shows where the gaps are
Questions it cannot answer are a map of what is missing from your documentation. We report them, so one short new page can answer the same question for everyone who asks it next.
How it works
Free call
We talk about who asks what, and where the answers live.
From you: A list of your document sources.Plan and quote
Sources, permissions, where it runs and a fixed quote.
From you: Read access to the sources.Build and test
The assistant is tested with real questions from your team.
From you: A list of typical questions.Pilot
A small group uses it first and flags weak answers.
Roll out
Opened to everyone, with usage and gaps reviewed.
What affects the price
Every project gets a fixed quote after a free call, so you know the total before anything starts. These are the things that move it.
- Number and types of sources
- Permissions and user groups
- Where it runs: web, Slack or Teams
- Number of documents and questions
- Hosting and where the data is stored
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Questions about internal knowledge assistants.
Will it make things up?
It answers only from the passages it finds in your documents, and shows them. When nothing relevant is found, it says so instead of guessing.
Which documents can it use?
Common sources are Google Drive, SharePoint and OneDrive, Notion, Confluence, help desks, PDFs and websites. We connect the ones you choose.
Can it respect who is allowed to see what?
Yes. Answers are limited to documents the person asking has permission to view.
Where does our data go?
Documents are indexed in storage you control, and only the passages needed for an answer are sent to the AI provider, under terms that do not use them for training.
Can staff use it in Slack or Teams?
Yes. It can run in Slack, Microsoft Teams, a web page or your intranet.
Tell us your goal. We'll show you the plan.
Book a free 30-minute call. You'll leave with a clear plan and a fixed quote, whether you hire us or not.
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