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Maintenance & Support

Ongoing technical support

A developer when you need one. Changes, questions and fixes are handled by a named developer who already knows your site, so you do not have to explain everything again each time.

Book a free call See our work Fixed quote after a free call

What you get

  • Named developer
  • Changes
  • Fixes
  • Advice
  • Coordination
  • Records

Sound familiar?

  • Small changes wait for weeks because there is no one to ask.
  • Every freelancer you hire has to learn the site from scratch.
  • You are not sure whether a problem is the host's, a plugin's or the theme's.
  • Your team has questions about the site and nobody to answer them.

Who it helps

  • Businesses without a developer

    A technical person on call for the website.

  • Marketing teams

    Landing pages, tracking codes and content changes done quickly.

  • Agencies

    Developer capacity for client sites, under your brand.

What is included

  • Named developer Someone who knows your site, not a new person each time
  • Changes Content, layout and small feature changes
  • Fixes Errors and glitches traced and fixed
  • Advice Plain answers about plugins, hosting, tools and costs
  • Coordination Dealing with your host, plugin makers and other suppliers for you
  • Records What changed and when, so the site's history is never lost

Not included

  • Large projects and redesigns (quoted separately)
  • Hosting and third-party fees (in your name)

Someone who already knows the site

The slowest part of fixing a website is often learning it: where things are, what was changed before and why. With ongoing support, a named developer handles your requests, keeps notes of every change and knows which plugin does what, so a small change stays a small job.

Part of maintenance, or on its own

Small changes are included in our maintenance plans, and technical support is also available on its own for businesses that need a developer more often. Either way, work beyond the agreed scope is quoted before anything starts.

How it works

  1. Free call

    We talk about the site and the kind of help you need.

  2. Onboarding

    We review the site and set up access, backups and a staging copy.

    From you: Admin and hosting access.

  3. Ask

    Send requests by email; urgent issues are marked and handled first.

  4. Done

    Changes made on staging where it matters, then released and confirmed.

  5. Review

    A regular look at recurring requests and how to prevent them.

What affects the price

Every project gets a fixed quote after a free call, so you know the total before anything starts. These are the things that move it.

  • Expected number of requests
  • How complex the site is
  • Urgent response needs
  • Included hours or a monthly plan
  • Number of sites

Questions about ongoing technical support.

How do we send requests?

By email or your usual chat tool. Urgent problems, such as a broken checkout or a site that is down, are marked urgent and handled first.

Will it always be the same developer?

A named developer looks after your site and keeps notes of every change, so anyone helping them has the full history.

What counts as a small change?

Things like updating content, adjusting a layout, adding a tracking code or fixing a glitch. Anything bigger is quoted first, so there are no surprises.

Do you support sites on other platforms?

Yes. WordPress and WooCommerce most often, and also Shopify, Magento, Squarespace and Wix sites.

Do you work with agencies?

Yes, under your brand. Our white-label support covers development and maintenance for agencies' clients.

Tell us your goal. We'll show you the plan.

Book a free 30-minute call. You'll leave with a clear plan and a fixed quote, whether you hire us or not.

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